Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at godwillingcl@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at godwillingcl@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at godwillingcl@gmail.com.
# Refund and Return Policy
## 30-day guarantee
We offer a 30-day return window from the date your order is delivered. If you are not satisfied, you can return your leggings for a full refund of the item price.
## Return conditions
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with tags attached
- Returned in the original packaging
For hygiene reasons, we cannot accept returns on items that have been worn, washed or altered.
## How to start a return
Email godwillingcl@gmail.com with your order number and the reason for return. We will reply within 1–2 business days with return instructions and an address.
Return shipping costs are the customer's responsibility unless the item arrived faulty, damaged or incorrect, in which case we cover it.
## Exchanges
Exchanges for a different size are free. Email us with your order number and the size you need.
## Refunds
Once your return arrives and is inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Original shipping charges are non-refundable unless the item was faulty.
## Late or missing refunds
If you have not received an approved refund after 14 business days, check with your bank or card provider first, as processing times vary. If it still has not appeared, contact us.
## Faulty items
If your item is faulty or not as described, contact us within 30 days of delivery with photographs. We will arrange a replacement or full refund including shipping, at no cost to you.
## Contact
godwillingcl@gmail.com