Shipping policy

# Shipping Policy

## Processing time

All orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking as soon as your parcel leaves our warehouse.

Delivery times are estimates and begin from the date of dispatch, not the date of order. They do not include weekends or public holidays.

## Shipping rates

- Standard shipping: $5.00

- Free standard shipping on orders over $60.00

Rates are calculated at checkout and shown before payment.

## Customs and import duties

For international orders, you may be charged import duties or taxes by your local customs authority. These charges are set by your country and are your responsibility. We have no control over them and cannot predict or refund them.

## Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for parcels sent to an incorrect or incomplete address provided by the customer. If a parcel is returned to us, we can re-send it once you cover the reshipping cost.

## Lost or delayed parcels

If tracking shows no movement for 10 business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost in transit, we will replace it or refund you in full.

## Damaged parcels

If your order arrives damaged, email us within 7 days of delivery with photographs of the item and packaging and we will arrange a replacement or refund.

## Contact

Questions about your order? Email godwillingcl@gmail.com and we will reply within 1–2 business days.